FAQ"s
Welcome to the Fabriccan FAQ section! Here, we aim to address common inquiries about our products, services, and policies. If you have any further questions, feel free to reach out to us directly.
1. What types of products does Fabriccan offer?
Fabriccan specializes in a wide range of high-quality fabrics, including cotton, polyester, silk, and more. Our collection includes various patterns, colors, and textures to suit your sewing and crafting needs.
2. How can I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, where you’ll provide your shipping and payment information to complete the purchase.
3. What payment methods do you accept?
We accept various payment methods, including Visa, Mastercard, Maestro, American Express, JCB, and Diners Club. All transactions are processed securely to protect your payment information.
4. Do you offer free shipping?
Yes! Fabriccan offers free shipping on all orders across Canada. Our goal is to provide a seamless shopping experience, and we believe that shipping should be hassle-free.
5. What is your processing and delivery time?
- Processing Time: Orders are typically processed within 1 to 2 business days.
- Transit Time: Once shipped, delivery usually takes 3 to 5 business days.
- Total Delivery Time: You can expect your order to arrive within 4 to 7 business days from the date of order placement.
6. What is your return and refund policy?
At Fabriccan, we want you to be completely satisfied with your purchase. You can return eligible items within 15 days of receiving your order. Please ensure that items are unused and in their original packaging. For more details, refer to our Return & Refund Policy.
7. How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to track your package. You can also log in to your account on our website to view your order status.
8. Do you offer exchanges?
Currently, we do not offer direct exchanges. If you need a different item, please return the original item and place a new order.
9. How do I contact customer support?
If you have any questions or need assistance, you can reach our customer support team:
📞 Phone: +1 (581) 204-0109
📧 Email: support@fabriccan.com
🏢 Address: 4037 Chesswood Dr, North York, ON M3J 2R8, Canada
📅 Business Hours: Monday to Friday, 9:00 AM – 06:00 PM (GMT-5)
10. Is my personal information safe with Fabriccan?
Absolutely! At Fabriccan, we take your privacy seriously. We implement strict security measures to protect your personal information and ensure that it is used only for processing orders and improving your shopping experience. For more details, please refer to our Privacy Policy.